Virgin Mobile Australia to deploy Mobile SupportWare

Virgin Mobile Australia has signed an agreement with WorldManuals with the purpose of deploying the Mobile SupportWare device support solution. The solution, 100% tailored to reflect the strong Virgin brand identity, is scheduled to go live before Christmas this year and shall contain advanced support content for both smartphones and other connected devices including customised step-by-step guides as well as device troubleshooting guides. To match the dedicated Virgin commitment to customer service and support, the solution will launch both externally in responsive design to serve as a self-service solution as well as in the Virgin Mobile call centres to cater for inquiries from customers that prefer this type of support.