Justifying the business case after trialing the WorldManuals’ Mobile SupportWare device support solution, Telstra has signed a multi-year commercial agreement with WorldManuals. The commitment is the result of a successful trial in terms of application performance and a mutual rewarding working relationship.
With the newly signed agreement, Telstra has opted for a redesign, in addition to adding support for the majority of the company’s device range. Making full use of the device support reach, the strategy will undoubtedly boost the application usage further leading to an even stronger business case.
The Telstra solution is based on the high-end Mobile SupportWare content package optimized to address the majority of all device related technical support inquiries in mature markets like Australia. Launched in both call centers and as a self-service tool on the Telstra website, the solutions are already providing a strong ROI with call deflection and reduction in AHT (average call handling time) being the key business case drivers.