Safaricom : Kenya

Safaricom is located in Kenya and is one of the leading integrated communication companies in East and Central Africa. Safaricom was founded in 1997 and by end 2012 the company employed more than 1,500 people mainly stationed in Nairobi and other big cities like Mombasa, Kisumu, Nakuru and Eldoret.

Since the very beginning, Safaricom has been successful in satisfying its subscribers, which means that the subscriber base has risen to more than 17 million network subscribers today. Safaricom provides a comprehensive range of services from mobile and fixed voice to data services on a variety of platforms.

Speedperform and Safaricom entered into a commercial agreement in February 2013. Safaricom has chosen a multichannel support strategy with device support information being accessible on the Safaricom website and in the call centre. By choosing this mix of channels, Safaricom is able to offer its customers state-of-the-art technology and an innovative support solution for mobile devices wherever needed.

Explore the solution live at the Safaricom customer care portal.