Vodafone Italy launches Mobile SupportWare

Vodafone Italy has launched WorldManuals Mobile SupportWare. The solution is being rolled-out in the Vodafone call centers, on Vodafone Italy's website and on the mobile channel (on-device), and it represents a true multi-channel support strategy. In addition to a common Vodafone content package, the agreement includes Instructional Device videos and Virtual Device that provide a true end-to-end support experience from pre- to post-sale support inquiries.