As the outcome of a succesful RFQ process, Kenya based Safaricom has awarded its mobile device support business to WorldManuals.
The solution, scheduled to go live this summer, is uniquely design to cater for the specific needs of the Kenyan mobile device market. With a specifically designed content package, the Mobile SupportWare solution shall be provided through both call center and online channels, containing content for high-end smartphones and tablets in addition to "Chinese" and "clone" handsets accounting for a significant part of market.
Securing Safaricom as a WorldManuals customer plays an important role in the WorldManuals strategy og strengthening the position in growth markets on the African continent. And with more high-profile African prospects in the pipeline we expect to serve African mobile subscribers in more than 10 countries before the end of the year.