WorldManuals was awarded the contract to deliver a device support solution to Oi in 2014. The solution went live on the website in late 2014 and other channels will follow in 2015. Oi was the first operator in Brazil to use GSM technology and has always had a very strong focus on providing excellent customer service through its online channel. That combined with WorldManuals focus on delivering outstanding self service solutions is turning out to be a perfect mix. Oi will be handled from the Rio de Janeiro office in conjunction with the office in Santiago and the HQ in Copenhagen.